Working with the determined client

What can you do?

If your client is in the Determination stage, they recognise the need to change and are ready and willing to do something about their problem gambling behaviour. You have a valuable window of opportunity to help your client move into action. At this stage, you need to:

• Help your client find an accessible, appropriate, acceptable and effective strategy for change
• Reinforce and support their decision to change – help plan activities for change
• Explore your client’s goals
• Direct your client to the Gambler’s Help website
• Facilitate an “assisted referral” to
  • Gambler's Help services (PDF, 855 KB)
• Directly link your client with their local Gambler’s Help service. If you are a PCP member, you may consider using the Service Coordination Tool Templates to support this process.
• Follow up on the assisted referral

What can Gambler’s Help do?

During the Determination stage, your client needs to work with

• Gambler's Help services (PDF, 855 KB)

At this stage, YOU can engage with Gambler’s Help for information on:

• Options for assistance – explore the possibility of co-counselling
• Specialist Portfolio services
• Provider education
• Secondary consultation

• Email