The Chinese Peer Connection Program is:

• A Chinese telephone peer support program
• Developed to service the Chinese problem gambling community and their families
• State-wide and confidential
• Complimentary to counselling or group work with existing services
• Beneficial to clients who are going through the transition of life after gambling

How are the volunteers selected?

Volunteers are selected for their personal experience with problem gambling; either their own or a family members.  They have worked through their own issues related to gambling behaviour and have been assessed for their suitability to offer support to others.   All the volunteers are fluent in the Chinese language and some  are  bi-lingual. 

 

Training of volunteers

All the Volunteers have undergone a minimum of 6-weeks training specifically on telephone peer support and awareness around problem gambling related issues.  The training was delivered in English and Chinese.  Individual supervision and ongoing training remains for the duration of the Volunteers’ involvement in the program. 

 

How does the program work?

• The client may be referred by their counsellor or health worker or may contact the Program Coordinator direct
• An assessment is made to establish the suitability of the client to the Chinese Peer Connection program
• This program is not suitable for people in immediate crisis.  Clients in immediate crisis will be appropriately referred
• The Coordinator will match the client with the most appropriate volunteer and an appointment time will be established
• The Volunteer then makes the call to the client at the scheduled time
• Further calls are arranged to suit the client
• Every effort is made to accommodate the needs of the client in regard to appointment times

Download the Chinese Peer Connection Program Brochure

 

For referrals & Information contact:

Bi-Lingual Program Coordinator at Gambler's Help Eastern

1300 755 878

Other Chinese resources

Visit Languages Other Than English section to find more resources for Chinese speakers.

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